Strategic Business Transformation
Position to Notice helps C-suite leaders engage their frontline teams more effectively, purposefully, and intentionally.
Position to Notice helps C-suite leaders engage their frontline teams more effectively, purposefully, and intentionally.
After starting my career in the corporate world, I took a seven-year detour to coach college basketball at the highest level. This included coaching the legendary "Fab Five" at the University of Michigan and a trip to the 1992 national championship game.
One of my biggest takeaways from coaching was the ability to provide precise, continuous, and real-time feedback to players on the court. I was in a unique position to notice when they did something right and when there were opportunities for improvement.
Following this exciting chapter, I returned to corporate America for two decades. I soon noticed the further up the organization leaders moved, the more often they lost touch with their frontline teams. I found it surprising that when we created a strategic plan, only a few leaders were present on the front lines to ensure its implementation.
This realization led me to establish my Position to Notice (PTN) practice. I coach executive leadership teams across all industries how to reengage with their frontline teams purposefully, intentionally, and most importantly, regularly.
The large majority of executive leadership teams, across every industry, are not trusted by their front line teams. This isn't because they are bad people, but because senior teams spend so little time on the front lines, nobody really knows them.
Once senior leaders establish a cadence of being in a PTN, employees stop referring to the home office as "headquarters", "the system", or "corporate." They begin to use the names of the actual leaders, because they regularly see the leaders, engage those leaders, and those leaders have names.
Senior leaders who establish a cadence of being in a PTN, instead of always relying on their teams, have a greater likelihood of having their finger on the pulse of the business. They know what's working, what's not, and what's getting in the way of their teams. No need for long, impersonal surveys to find that out.
The most successful leaders are abundantly clear on the strategic drivers central to their organization's success. Every time they are in a PTN, they catch employees bringing their strategy to life and reinforce those actions with very precise and specific feedback - leaving employees highly likely to replicate that behavior.
Organizations with leadership teams committed to regularly being in a PTN have significantly higher levels of engagement. Frontline teams know their leaders and trust them. The teams have confidence their leaders are in touch, and they get recognized for doing the things that bring the company's strategy to life. Everyone wins!
Learn more about the Position to Notice practice in this podcast with Eric Harkins, author of Make Sure Monday Morning Doesn't Suck
In The Most Important Podcast Ever, with former Best Buy CEO Brian Dunn, I talk about the journey from corporate, to NCAA men's basketball, back to corporate and the launch of Position to Notice.
“I wanted to reach out and let you know the Position to Notice work is in full swing and it’s quite magical at a time we need something magical. While it took a bit longer than we would have liked to get the momentum going, it was your focus, effort, and really thoughtful approach that is now manifesting itself."
"We’ve got team members going out in a PTN, across the organization at different sites and service areas, and it’s just opened up a whole new window on things we need to be knowing and talking about. Candidly, it’s a whole new space of really positive energy, so I wanted to call and let you know that and say thank you for your help leading the way.”
“PTN should become a critical leadership practice. Everything we know from our workforce right now is about connection, belonging, relationship, and purpose. PTN is a key leadership practice that can be a keystone for our workforce retention.”
“What I appreciated most about the PTN experience was the authenticity and opportunity for deeper connection and understanding. I think the format allowed for a rich connection that enabled the participants to share their story and reflect on purpose. For a single practice to offer that much value is really impactful.”
"Nothing has impacted our strategic plan more than our senior leadership team establishing a cadence of being in a Position to Notice. We have gotten to know our teams in ways we never had. We also get to regularly catch them doing things right, provide very specific feedback, which only perpetuates more of the same."
"We have long made capital expenditure decisions from the boardroom, relying on lengthy PowerPoint decks. Those days are gone, now that we are regularly in a Position to Notice - making informed decisions with the candid voice of our front line teams, and their valuable insight, fully represented."
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